Here are some best practices you should be observing:

  • If you are experiencing flu-like symptoms or do not have a previously scheduled appointment at the VA, call before you go! You can find contact information for your closest VA facility here.

  • In addition to calling first, consider using virtual care options such as the free VA Video Connect mobile app or My HealtheVet Secure Messaging.

  • Limit your physical interaction and engagement with others.

  • Wash your hands frequently and for at least 20 seconds each time.

  • Avoid touching your face whenever possible.

Appointment Options:

Telephone or Video AppointmentsVeterans can receive care at home — either over the phone or via video using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit

Prescription Refills – Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at

Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact a VA facility for care. Enroll at

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to their VA health care team to ask them nonurgent health questions. Register at

Important Contacts:

  • Both of Minnesota’s VA Medical Centers post regular updates on their websites at and
  • St. Cloud VA Main Line: (320) 252-1670 (select option 2 during normal business hours, option 3 if after-hours)
  • Minneapolis VA Main Line: (612) 313-3240
  • Northwest Metro VA Clinic Main Line: (612) 467-1100